These terms apply to all accommodation bookings with Lowcostbeds.com of Suite 4, First Floor, Sussex House, London Road, East Grinstead, West Sussex
RH19 1HH. Lowcostbeds.com is registered in England no 4371920. Lowcostbeds.com acts as a booking agent for the hotels, villas and apartments featured on this web site and your contract will be made with the accommodation you book. These terms apply to all members of your party, so please make sure you read them carefully.

The person making your booking must be UK resident and at least 18 years of age, and must be authorised to make the booking on behalf of all members of your party. That person is also responsible for making all payments due to us.

Your booking is confirmed and a binding contract comes into existence, only when Lowcostbeds.com has issued a booking reference, and a booking confirmation, and has received payment of the deposit due. The date of the contract is the date that appears on the confirmation. Once the contract is made the accommodation provider is responsible to you to provide you with the accommodation you have booked, and you are responsible to the accommodation provider to pay for it, subject to these terms and conditions and the specific conditions of the accommodation chosen.

The booking confirmation will identify the name and address of the accommodation, which you have booked. Please check all details carefully and notify us immediately of any discrepancies.

Lowcostbeds.com then reserves the right to cancel the booking if any balance due is not received by the due date. In that case you will be advised by email, and cancellation charges as outlined below will be charged.

It is your responsibility to notify Lowcostbeds.com of any change in your contact details.

Prices are quoted in full including taxes and service charges at the time of the booking. Full payment is required when you book.

Because we act as an agent, the payment we receive will be held by us on behalf of the accommodation provider including our share of the commission and passed onto them in due course. Where the commission received by us from a supplier is insufficient to cover costs, a booking fee will have been included in the price quoted.

Prices can go up or down, but we guarantee that once you have booked the price on your booking confirmation will not change unless you make an amendment to the booking details. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Payments for extras (such as incidental charges, mini-bar charges, laundry and telephone bills or any extra nights) should be made directly to the hotel when you check out.

Payment should be made by credit card or debit card. We use the latest encryption technology to protect your credit card details. You undertake that the credit or debit cards are your own, and that there are sufficient funds to cover the cost of the accommodation and any extras. On arrival at the hotel you may be asked for an imprint of your credit or debit card, so please be sure to take with you.

Please note that any bookings made over the phone may be subject to an additional booking fee.

Star ratings are used to symbolise the overall quality and level of standards of each, hotel, apartment, or villa. Our ratings are based on subjective criteria from our experience of the property including the range and standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 2 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards.

Our ratings do not always coincide with the official ratings as they vary significantly by country, and often within countries, and different rating systems are often based on quite different criteria. Also, not all countries have rating systems. Where available the official rating of each property is shown with the description.

Single Room: Contains one single bed.

Twin Room: Contains two single beds, and is suitable for either one or two people.

Double Room: Contains one double bed, and is suitable for either one or two people.

Triple Room: Most rooms for three are large double or twin rooms that can take an extra bed in the form of a camp bed, rollaway bed.

Quad Room: Most rooms for four people are large double or twin rooms, with either two double beds, or twin beds, and two extra beds in the form of camp rollaway or bunk beds.

Studios: These can be for two, three, or for people, but with the third or fourth bed often in the form of a camp bed, sofa bed, rollaway bed, or bunk bed. Studios also have kitchenettes or kitchens as specified.

One Bedroom Apartments: Typically these sleep two people in the bedroom, and an additional one or two people in the living room, in camp beds, sofa beds, rollaways, or bunk beds. One bedroom apartments also have kitchenettes, or kitchens as specified.

Two Bedroom Apartments: As for the one bedroom apartments, but with an additional two people in the extra bedroom. Two bedroom apartments also have kitchenettes or kitchens as specified.

Three Bedroom Apartments: As for the two bedroom apartments, but with an additional two people in the extra bedroom. The two bedroom apartments also have kitchenettes or kitchens as specified.

Suites: Unless otherwise stated in the hotel descriptions a junior suite typically comprises a larger room with a luxury area, whilst a suite has a separate bedroom and living room.

Lowcostbeds.com takes every reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. However, as a booking agent, rather than an owner or operator of holiday accommodation, we cannot accept liability for errors or omissions in the descriptions. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons, where this happens we will do our best to advise as soon as possible.

Cancellations for accommodation plus transfers (except during periods of trade fairs, exhibitions, or special events-see below)
You can cancel your booking free of charge within 24 hours of making it, provided that the booking was made more than 7 days in advance of your planned arrival date at the accommodation.

Cancellations must be made online or by e-mail to cancel@lowcostbeds.com by the person who made the original booking. The e-mail must contain your booking reference together with the accommodation name. If you cancel within 24 hours of booking, and outside of the 7 days prior to your arrival we will refund your deposit by re-crediting the credit or debit card with which it was paid. Cancellations are effective from the time they are received by us.

The following cancellation charges will apply for all the other periods

No refunds will be given for stays that are ended earlier than planned.

If your arrival date at your accommodation is delayed for any reason, you must advise Lowcostbeds.com at the earliest opportunity. If you do not advise the hotel or us directly prior to your arrival date, then your entire booking will be cancelled, and you will be charged as above.

If your arrival is delayed, please contact the accommodation directly. Many hotels or apartments only hold arrival rooms until 4pm, unless they have been specifically advised of a later arrival, so you could lose the room that has been allocated to you.

Cancellations (during periods of trade fairs, exhibitions and other special events)
Special conditions imposed by hotels apply during these periods, as a result that normal cancellation charges do not apply. During these periods the following will apply:

Full payment on confirming your booking.
100% cancellation charges apply (for those dates falling within the fair or special event)
Changes to booking (except adding rooms or nights to bookings) will be treated as cancellations.

You will be advised at the time of your booking whether your booking falls within such a period.

Any changes to your booking after the deposit has been paid will be subject to a £25 administration fee per amendment. If the change adds value to the booking (for example, an upgrade, or additional nights) then administration fee will be waved.

In the unlikely event that we are notified by the proprietor of the hotel, apartment or villa that they cannot provide the accommodation booked, you can either cancel free of charge, and your deposit will be refunded, or accept alternative accommodation of equivalent standard (if applicable). Where we are notified of changes we will contact you as soon as possible but will have not other liability towards you.

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always try to avoid changes and cancellations, we must reserve the right to do so.

iMost changes are minor. Occasionally, we have to make a 'significant change'. 'Significant changes' include the following changes when made before departure:

• a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away

• a change of accommodation area for the whole or a major part of the time you are away

• The closure of the only or all advertised swimming pool(s) at your accommodation for an extended period

If you are dissatisfied in any way with our booking service, you should notify us in writing within 28 days of your return and quoting your booking reference number to lowcostbeds.com, Suite 4, First Floor, Sussex House, London Road, East Grinstead, West Sussex RH19 1HH. If you are dissatisfied with your accommodation, you must advise the accommodation directly, in order to give them the opportunity to rectify the problem. If the issue is not resolved to your satisfaction you should contact Lowcostbeds.com on our office number, which will be provided to you in the voucher. Any complaints that are not reported locally or not received within this period cannot be considered valid on your return.

We will act as an intermediary to try to resolve the complaint. In the unlikely event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation.

Lowcostbeds.com ltd acts as booking agent only. We can only accept the responsibility for any injury, illness or death, if caused by our own negligence. Any claims for damages for injury, illness, and death arising out of your stay in the accommodation must be brought against the proprietor of the accommodation concerned and not against Lowcostbeds.com. It will be subject to the law of the country in which the accommodation is situated. Neither we, nor the accommodation provider can accept responsibility for any damage, loss, delay, or inconvenience cause by circumstances beyond our reasonable control. Such circumstances include but are not limited to War, threat of war, riots, civil strife, or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions, interruption or failure of a utility service or the acts of any local or national government.

Lowcostbeds.com reserves the right to change these conditions at any time.

Please click here for a summary of the insurance available through Lowcostbeds.com. If you have already arranged your insurance with us, click here for a copy of your policy wording. We recommend that you take a copy of this document with you.

Only those persons named at the time of booking, or subsequently advised, can occupy the accommodation. Should the damage be caused by you or any member of your party to the accommodation or its contents, you will be required to arrange immediate reimbursement before the end of your stay.

Normal check in/out times vary by property but as a rule, please use this guide.
Check In: 3pm
Check out: 11am
Rooms may be kept on later, to be agreed with the property direct, for an extra charge.

All passengers must be in possession of a valid passport and, if necessary, a visa. It is your responsibility to meet the requirements of the countries you are visiting and we regret that we cannot accept any responsibility for costs incurred if you fail to be admitted to any country.

Health formalities can change, and we recommend you visit your doctor well before travelling to obtain advice. Infrastructure and safety standards in many foreign countries are generally much lower than those to which we are accustomed in the UK, and you are advised to take extra care for your safety whilst travelling. For further information, see www.fco.gov.uk.